Avaya 33160X Real Exam Questions
The questions for 33160X were last updated at Jul 24,2024.
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Certification Provider: Avaya
- Latest update: Jul 24,2024
A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager
Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)
- A . Wcapwlistener.exe
- B . ScreenRecorder.exe
- C . ScreenCapture.exe
- D . WCapW32.exe
The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment
What is the first step for setting up the screen recording process?
- A . Create a Member Group
- B . Create a LAN Data Source
- C . Add Employee IDs
- D . Create Workgroups andworkstations
To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
- A . CMS
- B . Quality
- C . Phone
- D . Dialer
In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
- A . Enterprise Manager
- B . LoggerServerservice
- C . Dedicated network connection
- D . MDL database
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A . The alarm status
- B . The user log
- C . The Audit viewer
- D . The installer log
In Archive, what is the function of a campaign?
- A . It defines how to perform a specific archive task against a specific media.
- B . It defines when and how fast archive activity may occur on a recorder.
- C . It defines filter rules to determine which recordings to archive.
- D . It defines the physical repository for archived content.
Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)
- A . It is required for Scorecards Reports
- B . It is required for Customer Feedback reports
- C . It is required for System logging reports
- D . It is required for Forecasting and Scheduling Reports
- E . It is required for Workforce Management (WFM) reports.
When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
- A . Create organizations and groups
- B . Create roles
- C . Create user profiles
- D . Assign users to role and scope