Salesforce Financial Services Cloud Real Exam Questions
The questions for Financial Services Cloud were last updated at May 06,2025.
- Exam Code: Financial Services Cloud
- Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) exam
- Certification Provider: Salesforce
- Latest update: May 06,2025
Which two limitations should a Salesforce Administrator consider before enabling Person Accounts?
- A . Person Accounts can be enabled and disabled only by contacting Salesforce Support
- B . Person Accounts cannot be disabled once they were enabled
- C . Creating a client record via Salesforce Inbox is not supported.
- D . AppExchange packages will not work if Person Accounts are enabled
For which three objects are Rollup By Lookup (RBL) summaries are available?
- A . Life Events
- B . Financial Accounts
- C . Assets and Liabilities
- D . Contacts
- E . Claims
Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is considering whether to use a new Salesforce org or upgrade the existing org.
Which three of the considerations below indicate that a new Salesforce org is the better choice?
- A . The bank wants to use this project as an opportunity to retire customization
- B . The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.
- C . Data migration is a big concern The current org has a large amount of data and the Bank wants to minimize data migration efforts.
- D . The bank has limited redesign opportunities for business capabilities.
- E . Existing business capabilities and processes can be redesigned to deliver a higher business impact
Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?
- A . Referral Conversion
- B . Assigning a Referral
- C . Round Robin Referral Routing
- D . Accepting a Referral
- E . Referral Automated Approvals
Lake Tahoe Bank is evaluating Financial Services Cloud to help them deliver a customer-centric view. They currently have a heavily customized Salesforce implementation with a product-centric design. Lake Tahoe Bank wants to make sure planned changes have a minimal impact on users during implementation.
What is the recommended approach for implementing Financial Services Cloud at Lake Tahoe Bank?
- A . Implement Financial Service Cloud in a new org (Green Field) and redesign business capabilities in Ihe new org.
- B . Implement Financial Service Cloud in a Trial org and convert the Trial org to production org.
- C . Implement Financial Service Cloud in the existing org (Brow Field).
- D . Implement Financial Service Cloud in the existing org’s Sandbox and then deploy to production org to mitigate the end-user impact
What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)
- A . Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.
- B . Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.
- C . Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.
- D . Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling
- E . Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.
Lake Tahoe Bank has been using Sales Cloud to support the business to consumer (B2C) activities. The VP of IT wants a better and more flexible data model that can support his B2C Banking use cases. He is considering upgrading to Financial Services Cloud, using Person Accounts.
Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?
- A . Person Accounts can be merged with Business Accounts in Financial Services Cloud
- B . To share a Person Account record the admin will need to create sharing rules Account and Contact objects
- C . The Person Account record type can be used when a client is an agent for a broker firm that is doing business with the Financial Institution.
- D . The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes D data such date of birth or tax ID number.
- E . The Person Account model uses the standard Account object to hold all of the details about a person The Account object has been extended " with custom fields and a Person Account Record Type
What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?
- A . Account-Account Relationship
- B . Contact-Contact Relationship and the Reciprocal Rote
- C . Reciprocal Role
- D . Account-Contact Relationship and the Reciprocal Role
Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin is considering using Action Plans.
Which 3 process improvements can be delivered using Action Plans?
- A . Action Plans create repeatable tasks and automate the task sequences when executed
- B . When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that " target record.
- C . Action Plans can automatically schedule the next appointment with the Advisor.
- D . Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.
- E . Action Plans can speed up the collection of a list of documents needed for the loan application
Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval.
For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)
- A . Contact
- B . Lead
- C . Account
- D . Residential Loan Application
- E . Opportunity