Salesforce Salesforce Communications Cloud Real Exam Questions
The questions for Salesforce Communications Cloud were last updated at Jul 24,2024.
- Exam Code: Salesforce Communications Cloud
- Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
- Certification Provider: Salesforce
- Latest update: Jul 24,2024
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
• They often need to refer back to their documents for routine customer requests
• They are able to handle the majority of customer request themselves despite of current challenges
• Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets
What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?
- A . Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- B . Leverage the CPQ cart for all cases minimize the implementation effort
- C . Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- D . Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards.
How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A . Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
- B . Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
- C . Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
- D . Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
United Telecom is moving its assets to communication cloud as part of its digital transformation.
During the asset migration process, a consultant includes a step to create no change MACD order.
Why this is necessary to have this step in migration process?
- A . To create inventory items to be used in subsequent MACD.
- B . To validate the migrated assets data aligns with assets data model
- C . To validate if decomposition works on migrated assets
- D . To validate if MACD works on migrated Assets.
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes.
How should a consultant design the orchestration for Mobile service?
- A . Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
- B . Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
- C . Configure a Callout Orchestration item using the enhanced system interface
- D . Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A . Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- B . Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- C . Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
- D . Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines.
Which migration strategies should be opt?
- A . Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
- B . Do not migrate legacy assets and leverage external objects within salesforce to access them
- C . Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- D . Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
- A . The product services sold can undergo future attribute changes
- B . The Product sold is a device accessory such as phone case
- C . The product/service sold is high volume, one time billing event, such as a pay per view
- D . The product services sold will have child features added in the future
- E . The product Service sold has a recurring charge
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year.
Which two considerations should they take into accounts for this processing to be successful?
- A . Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
- B . Only Migrate the assets needed when customers are trying to place MACD orders.
- C . Both commercial and technical assets need to be present in Salesforce to successfully process the
MACD orders. - D . Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services.
What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A . Downstream Order Item Scope
- B . Top Order Item Scope
- C . Order Item Scope
- D . Account Scope