Salesforce Strategy Designer Real Exam Questions
The questions for Strategy Designer were last updated at Jul 24,2024.
- Exam Code: Strategy Designer
- Exam Name: Salesforce Certified Strategy Designer
- Certification Provider: Salesforce
- Latest update: Jul 24,2024
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company’s customers?
- A . Share prototypes of different interface directions with 100 people who regularly use their bank’s app.
- B . Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
- C . Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?
- A . Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product’s lifecycle.
- B . Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
- C . Only interview customers who value environmentalism to uncover needs from CK’s desired customer base of ethical consumers.
A strategy designer and a UX team have recently workshopped and developed a plan around the team’s purpose and how they will align with the rest of the organization’s goals and objectives.
Which alignment and accountability document should be used after this workshop to bring the plan to reality?
- A . V2MOM
- B . RACI
- C . UX vision
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK’s strategy designer propose to improve the situation?
- A . Request product owners to envision future state and provide better requirements.
- B . Clarify requirements and enable quality assurance teams with better acceptance criteria.
- C . Facilitate a co-creation workshop to help generate ideas grounded in research insights.
In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce
tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy?
- A . Business model canvas
- B . Criteria scorecard
- C . Prioritization matrix
Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK’s executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?
- A . Sync an Excel file with Salesforce Connect.
- B . Use In-App Guidance and invest in change management.
- C . Customize Sales Cloud to mimic existing sales process.
Cloud Kicks learns that some website visitors, especially those who can’t see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?
- A . Ideate marketing concepts to reach new audiences.
- B . Conduct an empathy workshop to understand the audience.
- C . Invite users to co-create as accessibility experts.
Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?
- A . Issues to act on, influence, or monitor
- B . Issues to stop, start, or continue
- C . Issues to accept, object., or withhold
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?"
Which metrics should be used to measure the success of the initiative?
- A . New user activations and connected weight sales
- B . Increase in user referrals and net promoter score (NPS) rating
- C . Increase in new user activity and connected weight utilization
Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.
Which tools should CK use while conducting the next synchronous journey mapping session?
- A . Design creation tools
- B . Whiteboarding tools
- C . Presentation tools