Salesforce User Experience Designer Real Exam Questions
The questions for User Experience Designer were last updated at Oct 06,2024.
- Exam Code: User Experience Designer
- Exam Name: Salesforce Certified User Experience Designer
- Certification Provider: Salesforce
- Latest update: Oct 06,2024
Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead? Choose 3 answers
- A . Contact
- B . Activity
- C . Converted Lead
- D . Account
- E . Opportunity
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
- A . Card Sorting
- B . Task Analysis
- C . Prototype testing
- D . Expert Review
A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
- A . Specify prompt scheduling
- B . Customize prompt theme
- C . Set prompt permissions
- D . Configure minimum three steps
A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
- A . Invite them to user testing.
- B . Ask a manager or superior to doit.
- C . Let them know the designer is the expert.
- D . Hand them a printout of the design
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?
- A . Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
- B . Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
- C . Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
- D . Colors may have different culture meanings in different countries, changing the intent of UI elements.
A company provides away for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience? Choose 3 answers
- A . Property
- B . Lead
- C . Contact
- D . Opportunity
- E . Address
Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their
Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers
- A . Social Desirability Bias
- B . Randimized Bias
- C . Objectivity Bias
- D . Recency Bias
Cloud kicks wants to incorporates human-centered design across its organization.
Which two practices should beadopted
- A . Including innovative ideas to showcase technology
- B . observing user behavior
- C . putting oneself in the situation of the end-user
- D . creating requirements based on business leaders priorities
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.
Which three methods would deliver a branded experience? Choose 3 answers
- A . Select a footer and configure which social media links to display.
- B . Display custom variations of pages based on user behavior.
- C . Select a theme and customize content including copy and imagery.
- D . Use the theme editor to adjust fonts, text case, colors, and site logo.
- E . Create flexible layouts for pages with unique background images.
Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement? Choose 2 answers
- A . Einstain Bots
- B . Automated Invitations
- C . MyTrailhead
- D . Salesforce Connect