User Experience Designer Free Questions

Question #1

Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.

Which three new records would typically be created when they convert a lead? Choose 3 answers

A . Contact
B . Activity
C . Converted Lead
D . Account
E . Opportunity

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Question #2

Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.

Which activity should the designer perform?

A . Card Sorting
B . Task Analysis
C . Prototype testing
D . Expert Review

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Question #3

A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.

Which two on-App Guidance customizations should be used?

A . Specify prompt scheduling
B . Customize prompt theme
C . Set prompt permissions
D . Configure minimum three steps

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Question #4

A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

A . Invite them to user testing.
B . Ask a manager or superior to doit.
C . Let them know the designer is the expert.
D . Hand them a printout of the design

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Question #5

A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.

Which two design considerations should be made when planning for this site?

A . Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
B . Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
C . Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
D . Colors may have different culture meanings in different countries, changing the intent of UI elements.

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Correct Answer: A,D
A,D

Explanation:

The two design considerations that should be made when creating a customer support site in

Experience Builder that will be internationalized across 12 different countries are:

Countries may read text in a different direction (right to left vs. left to right) and layouts will need to be adjusted. This is because some languages, such as Arabic and Hebrew, are written from right to left, while others, such as English and French, are written from left to right. This affects not only the text alignment, but also the placement of UI elements, such as buttons, menus, icons, and images. To accommodate different reading directions, the site should use a flexible layout that can be mirrored or flipped based on the language setting. This also follows the principle of designing for accessibility and inclusion, which is one of the learning objectives for the Salesforce User Experience Designer certification12

Colors may have different cultural meanings in different countries, changing the intent of UI elements. This is because colors can convey different emotions, associations, and messages depending on the cultural context. For example, red can mean danger, passion, or luck, depending on the country. Therefore, the site should use colors that are appropriate and respectful for the target audience, and avoid colors that may be offensive or misleading. This also follows the principle of designing for the user’s context and environment, which is another learning objective for the Salesforce User Experience Designer certification34

Reference: [Design for Accessibility and Inclusion], [Add Languages to Your Aura Sites], [Design for the User’s Context and Environment], [Color Meanings by Culture]

: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-accessibility-and-inclusion: 1: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-context-and-environment: 2: https://www.w3.org/International/questions/qa-scripts: 3: https://www.shutterstock.com/blog/color-symbolism-and-meanings-around-the-world: 4

Question #6

A company provides away for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience? Choose 3 answers

A . Property
B . Lead
C . Contact
D . Opportunity
E . Address

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Question #7

Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their

Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.

Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers

A . Social Desirability Bias
B . Randimized Bias
C . Objectivity Bias
D . Recency Bias

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Question #8

Cloud kicks wants to incorporates human-centered design across its organization.

Which two practices should beadopted

A . Including innovative ideas to showcase technology
B . observing user behavior
C . putting oneself in the situation of the end-user
D . creating requirements based on business leaders priorities

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Question #9

A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience? Choose 3 answers

A . Select a footer and configure which social media links to display.
B . Display custom variations of pages based on user behavior.
C . Select a theme and customize content including copy and imagery.
D . Use the theme editor to adjust fonts, text case, colors, and site logo.
E . Create flexible layouts for pages with unique background images.

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Correct Answer: A,C D
A,C D

Explanation:

These three methods would deliver a branded experience for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. They are all features of the Builder tool, which is a drag-and-drop interface that allows users to create and customize websites without coding. By using these methods, a UX Designer can create a consistent and appealing visual identity for the customer’s site, as well as showcase their brand values and personality.

Select a footer and configure which social media links to display: The footer is the bottom section of a web page that usually contains information such as contact details, terms and conditions, privacy policy, and social media links. By selecting a footer component from the Builder library, a UX Designer can easily add and configure the social media links that the customer wants to display on their site. This can help the customer connect with their audience, increase their brand awareness, and drive traffic to their social media platforms.

Select a theme and customize content including copy and imagery: A theme is a predefined set of design elements, such as colors, fonts, and layouts, that can be applied to a website to give it a consistent and professional look. By selecting a theme from the Builder library, a UX Designer can quickly create a site that matches the customer’s brand identity and preferences. A UX Designer can also customize the content of the site, such as the copy and imagery, to make it more relevant and engaging for the customer’s target audience.

Use the theme editor to adjust fonts, text case, colors, and site logo: The theme editor is a feature of the Builder tool that allows users to fine-tune the appearance of their site by adjusting various design elements, such as fonts, text case, colors, and site logo. By using the theme editor, a UX Designer can create a site that reflects the customer’s brand personality and style, as well as enhance the readability and usability of the site. A UX Designer can also upload the customer’s site logo, which is a graphical representation of their brand name or symbol, to increase their brand recognition and credibility.

Reference: Builder Overview

Create a Site with Builder

Customize Your Site with the Theme Editor

Question #10

Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement? Choose 2 answers

A . Einstain Bots
B . Automated Invitations
C . MyTrailhead
D . Salesforce Connect

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User Experience Designer Free Questions

Salesforce User Experience Designer Real Exam Questions

The questions for User Experience Designer were last updated at Jul 24,2024.

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