700-805

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Acing the Cisco 700-805 Exam with QuestionsTube

You can choose to pass the 700-805 CRM Cisco Renewals Manager exam to be a Cisco Customer Experience Specialization Certified. It will test your knowledge of the Customer Experience (CX) concepts and tools covered in the RM curriculum learning map. The Cisco 700-805 CRM exam is available in English and Japanese languages. The exam duration is 60 minutes.

Read Cisco CRM 700-805 Exam Objectives

• Describe the components of a Success Plan
• Identify the RM responsibilities within the Success Plan
• Describe the components of a Health Index
• Describe the key recurring revenue financial terms
• Identify the RM role across the RACI
• Explain RM tasks
• Describe the role of a Renewals Manager
• Describe the measurements of success for the RM role
• Evaluate the products, solutions, and services currently in customer’s network to help the customer to achieve business objectives/goals
• Explain the value of the products, solutions and services to meet business objectives
• Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services.
• Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions
• Describe Available To Renew and Annual Recurring Revenue
• Describe the renewal cycle
• Assess the financial and service impacts of on-time and delayed renews
• Develop an action plan based on renewal risks
• Determine the impact of renewals related to Cisco and other products on the company’s metrics
• Describe contract elements that drive value for customers
• Identify recommended actions for contract success
• Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources
• Perform an end-to-end renewals motion with the customer, in a partnership with the account team
• Identify upsell/ cross sell opportunities through renewals motion, that can deliver higher value outcomes for the customer and incremental ARR for vendor
• Describe the customer’s procurement process
• Explain how the customer perceives value of their IT solutions
• Identify the steps for developing a renewal quote
• Identify steps to process exceptions or non-standard elements of a renewal quote
• Identify the steps for processing an order
• Explain Smart Accounts and Smart Licensing
• Describe TPV and Cisco Ready toolset
• Explain Enterprise agreements
• Explain licensing models
• Explain the CX Portfolio (including newly introduced offers)
• Explain the deal management (example: CCW) process

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