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Exam Code: Certified Sales Cloud Consultant
Exam Name: Certified Salesforce Sales Cloud Consultant
Exam Q&As: 234 Q&As
Last update: October 12, 2024

Product Description

Introduce Salesforce Certified Sales Cloud Consultant Exam

The Salesforce Certified Sales Cloud Consultant certification is for consultants who have experience implementing Sales Cloud solutions in a customer-facing role. Earning this certification needs to get an active Salesforce Administrator certification as a prerequisite, and it will prove that you are able to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. You need to pass the Certified Sales Cloud Consultant exam successfully. The Certified Sales Cloud Consultant exam contains 60 multiple-choice questions and up to 5 non-scored questions. There is 105 minutes to allow you to complete the exam. The passing score is 68%.

Learning Certified Sales Cloud Consultant Exam Objectives Is Strongly Recommended

  • Given a scenario, assess the factors affecting sales metrics, key performance indicators (KPIs), and business challenges.
  • Describe common sales and marketing processes and key implementation considerations.
  • Know when to use Sales Cloud features and related products, such as Sales Engagement, Salesforce Inbox, Salesforce Maps, and Sales Cloud Einstein.
  • Given a scenario, determine how to facilitate successful consulting engagement (planning, gathering requirements, designing, building, testing, deploying, and documenting).
  • Given a scenario, determine the appropriate sales deployment considerations.
  • Given a scenario, analyze the success of an implementation project.
  • Given a set of requirements, design an end-to-end sales process, from leads to leads to quotes to closing orders.
  • Given a scenario, distinguish when it is appropriate to include custom application development versus third-party applications.
  • Describe the appropriate use cases for customers and opportunity teams and the impact on sales roles, visibility, access, and reporting.
  • Discuss functionality, use cases, and design considerations for additional features such as region management and forecasting.
  • Clarify functions, use cases, and design considerations for implementing opportunity products, products, price manuals, and orders.
  • Describe the practice of multi-currency and advanced currency management.
  • Explain how the Campaign function supports the sales process.
  • Given a scenario, recommend appropriate lead scoring methods and lead qualification criteria.
  • Discuss best practices for managing lead data quality in Salesforce.
  • See how ownership of customer and contact records drives access to related records.
  • Explain the various ways to establish access to customers, individual customers, contacts, and business opportunities.
  • Describe the impact of the account hierarchy on visibility, maintainability, and reporting.
  • Given a set of requirements, identify different sales process scenarios that support opportunities.
  • Summarize the relationship between the sales phase, forecast, and pipeline inspection.
  • Discuss use cases and considerations for using email productivity tools, such as Salesforce Inbox and Outlook/Gmail integration.
  • Illustrate use cases and best practices for collaboration tools such as Slack, Quip, Chatter, and mobile solutions.
  • Analyze and prioritize the customer’s valid use cases.
  • Understand the consulting project lifecycle.
  • Determine the appropriate report, dashboard, or report snapshot solution.
  • Explain the use cases and considerations for data migration in the Sales Cloud.
  • Given a scenario, analyze the impact of large data sets, transaction volume, integration, and moving data between Salesforce and other systems.

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