Certified Sales Cloud Consultant

Product Description

Introduce Salesforce Certified Sales Cloud Consultant Exam

The Salesforce Certified Sales Cloud Consultant certification is for consultants who have experience implementing Sales Cloud solutions in a customer-facing role. Earning this certification needs to get an active Salesforce Administrator certification as a prerequisite, and it will prove that you are able to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. You need to pass the Certified Sales Cloud Consultant exam successfully. The Certified Sales Cloud Consultant exam contains 60 multiple-choice questions and up to 5 non-scored questions. There is 105 minutes to allow you to complete the exam. The passing score is 68%.

Learning Certified Sales Cloud Consultant Exam Objectives Is Strongly Recommended

• Given a scenario, assess the factors affecting sales metrics, key performance indicators (KPIs), and business challenges.
• Describe common sales and marketing processes and key implementation considerations.
• Know when to use Sales Cloud features and related products, such as Sales Engagement, Salesforce Inbox, Salesforce Maps, and Sales Cloud Einstein.
• Given a scenario, determine how to facilitate successful consulting engagement (planning, gathering requirements, designing, building, testing, deploying, and documenting).
• Given a scenario, determine the appropriate sales deployment considerations.
• Given a scenario, analyze the success of an implementation project.
• Given a set of requirements, design an end-to-end sales process, from leads to leads to quotes to closing orders.
• Given a scenario, distinguish when it is appropriate to include custom application development versus third-party applications.
• Describe the appropriate use cases for customers and opportunity teams and the impact on sales roles, visibility, access, and reporting.
• Discuss functionality, use cases, and design considerations for additional features such as region management and forecasting.
• Clarify functions, use cases, and design considerations for implementing opportunity products, products, price manuals, and orders.
• Describe the practice of multi-currency and advanced currency management.
• Explain how the Campaign function supports the sales process.
• Given a scenario, recommend appropriate lead scoring methods and lead qualification criteria.
• Discuss best practices for managing lead data quality in Salesforce.
• See how ownership of customer and contact records drives access to related records.
• Explain the various ways to establish access to customers, individual customers, contacts, and business opportunities.
• Describe the impact of the account hierarchy on visibility, maintainability, and reporting.
• Given a set of requirements, identify different sales process scenarios that support opportunities.
• Summarize the relationship between the sales phase, forecast, and pipeline inspection.
• Discuss use cases and considerations for using email productivity tools, such as Salesforce Inbox and Outlook/Gmail integration.
• Illustrate use cases and best practices for collaboration tools such as Slack, Quip, Chatter, and mobile solutions.
• Analyze and prioritize the customer’s valid use cases.
• Understand the consulting project lifecycle.
• Determine the appropriate report, dashboard, or report snapshot solution.
• Explain the use cases and considerations for data migration in the Sales Cloud.
• Given a scenario, analyze the impact of large data sets, transaction volume, integration, and moving data between Salesforce and other systems.

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