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Exam Code: Field Service Consultant
Exam Name: Salesforce Certified Field Service Consultant
Exam Q&As: 163 Q&As
Last update: June 21, 2024

Product Description

Acing the Salesforce Field Service Consultant Exam with QuestionsTube

The Salesforce Certified Field Service Consultant certification is for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service. Earning the Salesforce Field Service Consultant certification successfully helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community. The Field Service Consultant exam contains 60 multiple-choice questions and up to 5 unscored questions. There is 105 minutes to allow you to complete the exam. The passing score is 63%. Before taking this exam, you need to get the Salesforce Administrator credential and Salesforce Service Cloud Consultant credential as the prerequisites.

Read Field Service Consultant Exam Contents Below

  • Build and manage teams.
  • Determine how and when to set up different resource types.
  • Given a scenario, suggest appropriate service territories and their members.
  • Explain the relationship between timesheets, timesheet entries, service resources, and work orders.
  • Demonstrate how to use skills, skill levels, and time-based skills.
  • Show how business time is used for service resources, accounts, work orders, and appointment appointments.
  • Differentiate the type and deployment time of the on-site service license.
  • Configure ticket processes, parameters and work types.
  • Given a scenario, select the appropriate Resource Preferences.
  • Apply the desired product to the work order.
  • Analyze how and when ticket line items are used.
  • Describe how to configure work order milestones.
  • Given a scenario, suggest the appropriate relationship between service appointments, work orders, and work order line items.
  • Learn about the different field service settings for SFS administrators.
  • Given a scenario, choose the appropriate action to manage the Service Appointment.
  • Given a scenario, apply the appropriate lifecycle for service appointments required to execute work orders.
  • Decide on an appropriate scheduling strategy to achieve business needs.
  • Given a scenario, determine the appropriate options for performing Complex Work in SFS.
  • Explain the difference between multi-day service appointments and standard service appointments.
  • Provide an overview of the differences between aerial wiring and street wiring.
  • Given a scenario, determine the appropriate dispatch strategy for the organization.
  • Compare the different filtering options for the Dispatcher console.
  • Explain how to set up optimization.
  • Given a scenario, decide on the appropriate type of scheduling service to use.
  • Given a scenario, decide on the appropriate type of optimization service to use.
  • Learn about Salesforce Field Service usage of DateTime tracking fields.
  • Assess the needs and tools needed to execute the customer sign-off process.
  • Given a scenario, configure Field Service applications to support critical business processes.
  • Distinguish between Field Service Mobile and Salesforce Mobile app functionality.
  • Learn about the available SFS Mobile settings.
  • Given the business requirements, differentiate the appropriate price book model for the product used.
  • Given business requirements, determine which defines the applicable inventory model.
  • Explain the return order object model and process.
  • Application concepts to maintain and update assets and asset relationships.
  • Given a scenario, suggest an appropriate maintenance plan.
  • Learn about the use cases for the different types of SFS permission sets.
  • Explain how to share scheduled service appointments with service resources.
  • Learn the difference between user territory and service territory.

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