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Exam Code: Service Cloud Consultant
Exam Name: Salesforce Certified Service cloud consultant
Exam Q&As: 198 Q&As
Last update: June 21, 2024

Product Description

The Salesforce Certified Service Cloud Consultant certification is highly valued in the IT industry and obtaining it can open a variety of career opportunities. One of the best ways to prepare for the Salesforce Service Cloud Consultant exam is by practicing with high-quality practice questions and understand the answers. QuestionsTube offers Service Cloud Consultant exam questions with precise answers online for helping you make preparation for Service Cloud Consultant exam.

Salesforce Certified Service Cloud Consultant Credential

The Salesforce Certified Service Cloud Consultant certification is for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Earning this certification needs to get an active Salesforce Administrator certification as a prerequisite, and it will prove that you are able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. You need to pass the Service Cloud Consultant exam successfully. The Service Cloud Consultant exam contains 60 multiple-choice questions and up to 5 non-scored questions. There is 105 minutes to allow you to complete the exam. The passing score is 67%.

To make sure that you can prepare for the Service Cloud Consultant exam well, you need to read all exam objectives first:

  • Explain the factors affecting the key indicators, KPIs, and business challenges of the Contact center.
  • Explain the use cases and benefits of different interaction channels.
  • Compare and contrast different types of contact centers and their business drivers (help desk, product support, telemarketing, service, field service/return repair, B2C, B2B, etc.).
  • Identify the benefits of a knowledge base.
  • Given a scenario, determine how to facilitate successful consulting engagement (planning, gathering requirements, design, build, testing, and documentation).
  • Given a scenario, determine the appropriate contact center licensing and deployment policies.
  • Given the scenario, analyze the customer requirements to determine the appropriate solution design, considering functionality, limitations, and design tradeoffs.
  • Identify key components that contribute to performance optimization in your design.
  • Given a scenario, understand the use cases and advantages of implementing CTI, community, and Salesforce field services.
  • Explain the knowledge article lifecycle, including creation, publication, consumption, and feedback.
  • Given the business process requirements, determine the appropriate approach to the adoption and maintenance of management knowledge.
  • Given a set of requirements, determine how to configure data categories, article record types, and article and publication workflows.
  • Understand the key factors to consider when implementing a knowledge data migration strategy.
  • Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge.
  • Describe the use cases and features for each interaction channel (Experience Cloud site, mobile, phone, email, Web, chat, and social media).
  • Given the business process requirements, determine the appropriate way to submit the case.
  • Explain best practices when designing considerations (user interface, user profile, objects to expose, sharing model, reports, and so on) and configuring interactive channel solutions (mobile, phone, email, Web, chat, or social media).
  • Given a set of requirements, design a case management solution from case creation to closure, including case assignment, case escalation, case resolution, and case disposal.
  • Describe how the case relates to other areas, such as assets, rights, work orders, Experience Cloud sites, chat, and knowledge.
  • Given a set of KPIs, determine the appropriate case management solution.
  • Explain functionality, use cases, and how to configure service rights and milestones in Salesforce.
  • Explain the use cases, capabilities, and limitations of Service Cloud automation (Salesforce Flow, quick actions, macros, quick text).
  • Identify use cases and capabilities for social customer service.
  • Given a set of required metrics, determine the appropriate reporting solution, taking into account data sources, data volumes, and various contact center technologies (ACDs, IVRs, PBXS, and so on).
  • Given a scenario, evaluate considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
  • Explain use cases and considerations for common service clustering.
  • Explain the considerations of data migration and data quality.
  • Given the scenario, determine the appropriate service console capabilities to meet the business requirements.
  • Explain how the different service console capabilities work together to provide business value.
  • Given a set of business requirements, describe how a feature should be implemented.

Service Cloud Consultant Practice Questions with Precise Answers

Service Cloud Consultant practice questions of QuestionsTube are designed to help you prepare for the Salesforce Certified Service Cloud Consultant exam by providing a thorough understanding of the exam topics. Each question is accompanied by a precise answer and a detailed explanation that help you understand the concept behind the question. This ensures that you not only memorize the correct answer but also understand the reasoning behind it.

Multiple Formats and Free Updates

QuestionsTube offers Salesforce Service Cloud Consultant practice questions in two formats: PDF and Exam Engine. The PDF format allows you to study the questions on any device, while the Exam Engine format simulates the real exam experience. The two formats can be downloaded directly without waiting. Additionally, we offer free updates for different periods, including 3-month, 6-month, and 1-year intervals. This ensures that you have access to the most up-to-date content, and you can prepare for the Service Cloud Consultant exam with confidence.

Money-Back Guarantee

We are confident in the quality of our Service Cloud Consultant practice exam questions and offer a money-back guarantee. If you fail the exam with the Service Cloud Consultant exam questions, we will refund your purchase price. This policy ensures that you can purchase our product with confidence, knowing that you are not taking any financial risk.

In conclusion, the Salesforce Service Cloud Consultant study materials of QuestionsTube are an excellent resource for anyone preparing for the Salesforce Certified Service Cloud Consultant exam. By using the Service Cloud Consultant exam questions, you can prepare for the exam with confidence and increase your chances of passing the Service Cloud Consultant exam on the first try.

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