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Exam Code: Salesforce Contact Center
Exam Name: Salesforce Contact Center Accredited Professional Exam
Exam Q&As: 205 Q&As
Last update: May 21, 2024

Product Description

The Salesforce Contact Center Accredited Professional Exam certification is highly valued in the IT industry and obtaining it can open a variety of career opportunities. One of the best ways to prepare for the Salesforce Salesforce Contact Center exam is by practicing with high-quality practice questions and understanding the answers. QuestionsTube offers Salesforce Contact Center exam questions with precise answers online to help you prepare for Salesforce Contact Center exam.

Know about the Salesforce Contact Center Accredited Professional Credential

The Salesforce Contact Center Accredited Professional credential, part of the Salesforce Accredited Professional series, is designed for those who can discover, design, plan, and provide value to Contact Center customers. It confirms your ability to implement the Salesforce Contact Center product, including features like Service Cloud, Omni-Channel, Integrated Voice, Digital Channels, and Self-Service. While there are no prerequisites, passing the Salesforce Contact Center exam is required. The exam consists of 60 multiple-choice/multiple-select questions, lasts for 75 minutes, and a score of 66% is needed to pass.

To make sure that you can prepare for the Salesforce Contact Center exam well, you need to read all exam objectives first:

  • Given a customer use case, conduct interviews to define personas and stakeholders.
  • Given finalized use cases, determine which features, capabilities, and third-party systems are needed to map those use cases.
  • Given use cases, determine the requirements to support channel, routing logic, and business processes.
  • Given company strategy or business goals, identify and prioritize measurements for success (key performance indicators or KPIs).
  • Given documented specifications, map the Contact Center functionalities to the requirements.
  • Given business requirements, design solutions for the Contact Center for scale and maintainability with standard data models in mind.
  • Given business requirements, identify applicable Contact Center capabilities that apply best practices and standard functionality.
  • Given Contact Center personas, determine how they will use future functionality.
  • Given company KPIs, determine how to measure the metrics for the Contact Center program.
  • Given the scope and timeline, design the implementation and release management plan.
  • Given the complete design, configure the basic Contact Center functionality and features.
  • Given the complete design, configure and validate email functionality.
  • Given a scenario, configure and validate voice functionality.
  • Given a list of requirements, configure and validate self-service functionality.
  • Given a scenario, configure and validate Omni-Channel functionality.
  • Given a list of requirements, configure and validate bots functionality.
  • Given a finalized design, configure and validate messaging channel functionality.
  • Given a scenario, configure and validate case management functionality.
  • Given an existing system, determine the data migration strategy.
  • Given a complete design, configure and validate Contact Center business processes.
  • Given KPI requirements, configure and validate Contact Center metrics.
  • Given a scenario, identify the appropriate deployment process related to the Contact Center.
  • Given the feature configurations, document channel-specific cut-over requirements.
  • Given a list of project requirements, validate that a deployment meets those requirements.
  • Given data collection to migrate, prepare the system for data migration to the Contact Center.

Salesforce Contact Center Practice Questions with Precise Answers

Salesforce Contact Center practice questions of QuestionsTube are designed to help you prepare for the Salesforce Contact Center Accredited Professional Exam exam by providing a thorough understanding of the exam topics. Each question is accompanied by a precise answer and a detailed explanation that helps you understand the concept behind the question. This ensures that you not only memorize the correct answer but also understand the reasoning behind it.

Multiple Formats and Free Updates

QuestionsTube offers Salesforce Salesforce Contact Center practice questions in two formats: PDF and Exam Engine. The PDF format allows you to study the questions on any device, while the Exam Engine format simulates the real exam experience. Both the two formats can be downloaded directly without waiting. Additionally, we offer free updates for different periods, including 3-month, 6-month, and 1-year intervals. This ensures that you have access to the most up-to-date content, and you can prepare for the Salesforce Contact Center exam with confidence.

Money-Back Guarantee

We are confident in the quality of our Salesforce Contact Center practice exam questions and offer a money-back guarantee. If you fail the exam with the Salesforce Contact Center exam questions, we will refund your purchase price. This policy ensures that you can purchase our product with confidence, knowing that you are not taking any financial risk.

In conclusion, the Salesforce Salesforce Contact Center study materials of QuestionsTube are an excellent resource for anyone preparing for the Salesforce Contact Center Accredited Professional Exam exam. By using the Salesforce Contact Center exam questions, you can prepare for the exam with confidence and increase your chances of passing the Salesforce Contact Center exam on the first try.

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